IT Runbook Automation

Achieve higher levels of productivity, reduce or eliminate the risk of human error, streamline and automate operational processes within and across organizational silos, and free up time to focus on more important business critical tasks. Easily integrate with other enterprise management tools and chain them together for full visibility and improved operational efficiency.

  • Improve mean time to repair (MTTR) by streamlining and automating every possible step of the problem identification and repair process
  • Reduce manual task burden on your teams, enforce consistent standards, and significantly reduce or eliminate the risk of human error by automating time-consuming, repetitive tasks
  • Proactively identify and resolve emerging problems by configuring best practice auto-remediation for common issues
  • Collect additional detailed element configuration, performance, capacity, and asset information using a variety of data collection techniques such as PowerShell, Scripting, Database queries, and more
  • Use NSP’s RESTful APIs to share data with third party CMDB, analytics, and reporting tools, etc
  • Use our simple GUI editor to easily configure events and incidents to launch in-context to popular third party products such as service desk, CMDB, APM/NPM, and more

Open and Flexible Platform

Instantly integrate the NSP platform with popular tools, technologies and data sources with our downloadable library of packaged management apps and easily extend the platform for automation purposes

Automate Your Subject Matter Experts

Increase the effectiveness of your operations staff by putting your expertise into a runbook
Automate Routine Tasks & Activties
  • Initiate one or more actions immediately on certain risk, performance or failure conditions, like kicking off scripts to restart a process, spin VMs up or down, or automate configuration changes to resolve an issue
  • Assemble and inject supplementary data into tickets to expedite issue resolution. For example, append traceroute, serial number, and CLI outputs into a trouble ticket.
  • Notify key customers or operations teams via email, text, pager and (other)
Use external integrations to add firepower to your automation

Chain tools together to automate operational workflows and remediation actions across the tools and domains

Use Cases

Generate Tickets

Configure the NSP to enrich incident tickets directly via API. Provide your operators with information necessary to reduce MTTR

Reduce the noise and engage immediately

Collect Critical Data

Use your past experiences and SMEs to baseline a series of collection events during and incident. Engineer future changes accurately!

Reduce Change Risk and Incident MTTR

Trigger Actions

Trigger real time data gathering and diagnosis programmatically from your incident management system

Tier 1 becomes Tier 3